Zoo Med Turtle-therm Zoo Med

Prompt shipping and expert packing

We offer a broad range of shipping options due to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is highly skilled and will pack your products according to our precise and exact specifications. Prior to shipping, your goods will be thoroughly examined and securely secured. Every day, we deliver to thousands of customers across many countries. Our commitment to become the largest online retailer worldwide is demonstrated by this. Warehouses and distribution centres can be located throughout Europe as well as the USA.

Note: Orders that contain more than one item will be assigned a distinct processing period for each item.

Before shipping the items, our staff will carry out an extensive inspection of the products you ordered. Most orders are delivered within 48 hours. Delivery is expected to take between 3 and seven days.

Returns

Due to multiple parties, including the factory and the warehouse, we are unable to completely manage our stock. Therefore, the actual inventory could fluctuate at any moment. Please be aware that it is possible for your order to become unavailable even after you've placed your order.

Our policy is valid for 30 days. If it's been more 30 days since you've bought the item and we're unable to offer you a full exchange or refund.

For your item to be considered eligible for return, it must be unopened and in the same state as you received it. It must also be returned in the original packaging.